Quality matters

At Cogent Thinking we want every person to feel welcomed and supported when they are in our care. We pride ourselves on continuously improving processes to ensure quality excellence, and have robust systems in place to deliver on our promises, including:

  • A Quality Management System accredited to ISO 9001:2015
  • A Chief Medical Officer providing medical leadership to our team
  • A dedicated Research and Innovation division ensuring our services are grounded in current evidence.

We value feedback from the people we support and would love to hear from you. You are most welcome to provide feedback about your experience with our services, our employees and the care we provide. It is very important for us to understand what we do well and how we can improve.

To share your feedback, you can:

1. Talk to our staff: lf you have a question or concern, let the staff member assisting you know. Your feedback is important to us.

2. Ask to speak with the person in charge: If you are still concerned, you can ask to speak with one of our Team Leaders. You can also contact our head office on (03) 8660 0800 and ask to speak with one of our Team Leaders.

3. Write to us: You can share your thoughts via email at info@cogentthinking.com.au or send a letter to:

The Organisational Excellence Manager
Cogent Thinking
North Tower, Level 2, 485 La Trobe Street
Melbourne VIC 3000

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